The Fine Print
The following Terms and Conditions ("T&Cs") apply to this application and your acceptance for registration in the Swim am byth programs and services. The T&Cs will apply until further notice. Any changes to the T&Cs will be notified in writing on the Swim am byth website – www.ambythaus.com.au ("Website").
Swim am byth is a division of am byth ("we, our, us") which is a family owned and operated organisation committed to the protection of our members privacy and personal information. Your privacy is protected under the Privacy and Personal Information Protection Act 1998. Personal information may only be disclosed in accordance with the exemptions provided under the Act.
We will only use the personal details required on the registration form for administration purposes related to the service for which it is being completed and when we communicate information to you regarding any of am byth's facilities, programs, services or promotions that are deemed appropriate to your interests and needs and which may enhance your use of Swim am byth. We will not make this information available to any third party unless necessary as part of the provision of the product/service. By registering for a Swim am byth service/program you are providing us with consent to use the personal details for such purposes.
Payment & Fees
Fees are calculated on the number of sessions available within the nominated period. Payment is required prior to the first session being confirmed. All payments are non refundable and non transferable however there is a 7 day cooling off period from time of registration. Monies for any not utilised services will be returned in full if the registration is cancelled within the cooling off period.
Payment method is via Electronic Funds Transfer, Cheque or Cash.
Any changes to fees will be notified in writing on the Swim am byth website as well as to the last known email address a minimum of one month prior to the date the fee changes come into effect
Discounts for families attending multiple sessions/week or for families who have referred another member are applied in the next payment period, discounts can not be backdated.
Session suspensions are only applicable for monthly memberships. Suspensions may be taken in two week blocks and a maximum of 2 weeks/calendar month are offered. To process a suspension, we require at least one month written notice to make the relevant changes to the monthly membership fees. We are unable to backdate suspensions or provide refunds for missed sessions after the payment is due.
Session cancellations are only applicable for monthly memberships. Cancellations may be processed at any time however, we require at least one month written notice to make the relevant changes to the monthly membership fees. We are unable to backdate suspensions or provide refunds for missed sessions after the payment is due. When re-registering you may get the desired time/day for your session but this will be based on the availability at the time of registration.
Credits, make up sessions or refunds are not given for missed sessions. For missed sessions due to public holidays or pool closures your monthly/term fee will be reduced accordingly.
In extenuating circumstances, credits may be considered for the following reasons:
Moving house or relocation
Other extenuating circumstances
All applications for credits must be received in writing outlining the reason for the application, number of missed sessions and providing relevant documentation such as doctors certificate.
If a credit is approved, you will receive written notification of the outcome with detailed instructions of any conditions associated with the credit.
Session occupancy is a major factor in determining whether or not a session will need to be cancelled. In the event that your chosen session is not 60% full, a Swim am byth supervisor may contact you to transfer to an alternate class.
We endeavour to provide you with the most consistent experience as possible; however there are occasions when lane and teacher changes are required. Please be advised that we cannot guarantee instructors from session to session. By law all instructors working at Swim am byth are fully qualified, and undergo regular training days to improve and maintain high levels of quality instruction. Please note refunds will not be given as a result of session changes.
Swim am byth has set enrolment procedures to assist you with attaining your preferred day and time for swimming sessions. Registration processes will be communicated on the Swim a byth website as well as to the last known email address. If the registration process is not completed as outlined, the position in the program cannot be guaranteed. All registrations are only guaranteed once the upfront fee is paid in full.
Swim am byth staff are not babysitters.
You are responsible for your child at all times, be prepared to get wet.
Children will not be allowed entry unless active supervision of a person 16 years or over.
For children under the age of 10 years and non-swimmers give them your full attention, stay close to them (within arms’ reach) and watch them continuously.
For accompanied children aged 10 – 14 years physically check up on them on a regular basis.
Steps to healthy swimming recommended by NSW Department of Health:
Don’t swim if you have had diarrhoea or vomiting in the past 2 weeks
Don’t swallow pool water
Do shower and wash thoroughly with soap before entering the pool
ALL CHILDREN 3 YEARS OF AGE AND UNDER OR NOT TOILET TRAINED MUST WEAR WATERPROOF NAPPIES AT ALL TIMES IN THE WATER
During all such times that you are on Swim am byth premises both your property and your dependants wellbeing shall be at your own risk. You are hereby agreeing that Swim am byth shall not be liable for any loss, damage or theft of any property belonging to you or your guest (including minors) occurring on Swim am byth premises except where caused by gross negligence of Swim am byth. Additionally, Swim am byth shall not be liable for any death, personal injury or illness occurring to you or your guest (including minors) on Swim am byth premises or as a result of the use of any facilities or equipment provided by Swim am byth, except to the extent that such death, personal injury or illness occurs from the gross negligence of Swim am byth.